Easter is upon us and Italian families are organizing themselves to spend a few days out, often resorting to 'last minute' offers to book online.

Given the increasingly central role that technology plays in travel organization, for the first time the Booking.com portal and the State Police, through the


Police , responsible for


and combating cybercrime, have undertaken a collaboration in order to share

suggestions and recommendations to help those leaving to book their holidays online in complete safety


According to data from the Postal Police, in 2023

there were over 16 thousand online scams in Italy

. Users are targeted across multiple platforms, whether they are shopping, using social media or searching. This reflects the growing importance of educating and supporting consumers, helping them deal with potential online threats.

In the attached video,

the deputy commissioner of the state police Roberta Mestichella lists the five recommendations

for booking a holiday online in complete safety.

  • Keep your personal information private. Never share your personal information - such as your credit card details - via text, text or email with someone you don't know or if you are contacted out of the blue. Ideally, you should always pay through secure online sites you know or upon arrival at the accommodation.

  • “Double” the security. Many online platforms and credit card providers make two-factor authentication available to customers. Once activated, instead of simply typing your password, you will be asked to complete a second step to access your account, such as typing a code received via SMS. Although this is an additional step, it is something very quick and allows you to significantly increase your security, whether it is your email account or the one on an online travel platform.  

  • Stop and think before clicking on a link. If you receive a message containing a link, to avoid being taken to a fake site, check the landing page by hovering over the link or tapping and holding on a mobile device. It's best to be cautious.

  • If a property asks you for payment outside of the terms agreed upon at the time of booking, or if you receive a poorly worded email asking you to share personal information, you are wise to treat the request with caution. If in doubt, it is always best to contact customer service or the facility directly to verify the legitimacy of the message. 

  • Check, check and check again. A beachfront property at an extremely affordable price might seem like a really tempting offer, but before you take the plunge and part with your money, check the property's reviews and the URL of the website you're booking with to make sure both are legitimate.

  • For doubts and additional information, consult the website www.commissariatodips.it