On Wednesday evening, Britt-Mari Hägglöv learned that her security alarm was not working. She has suffered from lumbago on several occasions, which has meant that she has not been able to move.

She is therefore completely dependent on being able to sound the alarm if something should happen to her. The home care service has called several times on Thursday to ensure that she is doing well. But that's not enough, she says.

"I get very worried and very scared because I'm actually completely at the mercy of it. I am so dependent on this security.

Umeå municipality has activated a crisis group to deal with the problems.

– We call all affected users and make more home visits. We are also checking if we can staff up," says Magnus Börlin, operations manager, for the municipal home care service.

Javascript is turned off

Javascript must be turned on to play video

Learn more about browser support

"A problem that is serious" – hear Magnus Börlin, operations manager, for the municipal home care service, about the problem with the alarms. Photo: TT/SVT