At the travel check-in facilities in Dubai

Emirates Airlines is friendly to people with autism

The initiative is a step within Emirates Airlines’ efforts to make travel more comprehensive and available to everyone. From the source

Emirates Airlines has been certified as “Autism Friendly” in all its facilities for completing the four travel procedures in Dubai. This achievement reinforces Dubai’s commitment to facilitating travel, and also coincides with World Autism Awareness Day on April 2 of each year.

The International Council for Accreditation and Continuing Education Standards granted Emirates this accreditation, which includes its four check-in facilities in Dubai, which are: the check-in and travel shop in the Dubai International Financial Centre, check-in for cruise customers at Port Rashid, and check-in for cruise customers at Dubai Port, check-in in Ajman, in addition to the main hub of Emirates Airlines in “Terminal 3” at Dubai International Airport. The accreditation confirms that all Emirates facilities in Dubai have taken an important step towards making travel more inclusive and accessible to various customers, and meet the standards required for a comfortable and supported travel experience.

Emirates Airlines employees in various facilities underwent specialized training on autism and sensory awareness, with the aim of increasing their awareness and providing them with the necessary skills to meet the needs of travelers with autism or those with sensory problems, as well as their families. Comprehensive facility audits were also conducted at all sites, measuring all sensory inputs in public areas such as sound levels, lighting and potential odors to develop sensory evidence.

This achievement comes after Dubai International Airport obtained the “Autism-Friendly Environment Certificate (CAC)” from the International Council for Accreditation and Continuing Education Standards as the first international airport to obtain this accreditation in the world, and in line with the vision of the Department of Economy and Tourism in Dubai, which aims to consolidate the emirate’s position as the first destination. Certified for autism in the Middle East.

Emirates Senior Vice President of Airport Operations, Mohammed Mattar, said: “We are committed to a smooth travel experience for everyone. As a global airline, we understand the challenges that customers with autism and sensory issues face in the airport environment. That is why we have entered into a proactive partnership with the Department of Economy and Tourism in Dubai and the International Council for Accreditation and Continuing Education Standards, to accredit all Emirates Airlines facilities to complete travel procedures throughout the Emirates,” noting that this initiative is a prominent step in our efforts to make travel more comprehensive and available to everyone.

For his part, Chairman of the Board of Directors of the International Council for Accreditation and Continuing Education Standards, Myron Pincombe, said: “Emirates Airlines is distinguished throughout the world by its exceptional services to its customers. Checking in is one of the most stressful stages of the travel experience, and with the completion of facilities, scrutiny and the addition of new sensory evidence, “Procedures at check-in facilities will become more convenient for people of determination, especially those who suffer from sensory disorders.”

Emirates Airlines is joining forces with the Department of Economy and Tourism and Dubai Airports, and in cooperation with the General Directorate of Residency and Foreigners Affairs, Dubai Police and Dubai Customs, to make travel more inclusive and accessible to everyone, which reflects Dubai’s commitment to becoming a leading destination for travelers with different needs.

Free website

The International Council for Accreditation and Continuing Education Standards is one of the leading institutions in the field of training related to cognitive disorders and issuing accreditation certificates to healthcare and education professionals and various institutions around the world, as it is the leading standard for training and certification in the fields of autism and other cognitive disorders. The council provides a free website, AutismTravel.com, that provides information for families looking for approved destinations that meet the needs of people with autism. Each accredited destination on the list meets the conditions and requirements for documentation as an accredited autism centre.

Muhammad Matar:

We understand the challenges that customers with autism and sensory issues face in the airport environment.

. April 2 marks World Autism Awareness Day.