In order for
our emergency system to run healthily, we must first solve the problem of overloading the 119th ambulance, which is the blood vessel. I thought it was urgent, but when I go there, it's often not a big deal, and the reality of the 119 emergency service is that patients in urgent need to go around in various places because there are not enough emergency beds.

Then there's Jaehyun Park.

A request was heard by a member of the 119th who rushed to
a family's home.

'Sit down.'

[Reporter: I would like you to sit here for a while, in a chair.]

[119Paramed: Just sit down?]

I went to receive a report of a wound on my leg,

[119 paramedic: The bleeding is not continuous....] [Patient: Right?]

It's not uncommon for them to rush out and just come back.

[Patient: I'm drunk, but I'm sure I fell, it's okay, so you're welcome to go in.]

According to the Enforcement Decree of Law 119, a request for dispatch can be refused if the patient is a non-emergency patient, but it is difficult to judge without seeing the patient, and there are civil complaints, so it is actually impossible to dispatch based on the severity of the situation.

Last year, there were more than 119 million 1 calls that didn't even require a trip to the hospital.

That's about one-third of the total.

When you watch a real emergency, you realize how unfortunate it is to spend so much time.

[3Paramedic: I suspect a hypoglycemia patient, but I go and look at the patient's condition....]

While providing first aid, I find an emergency room bed at the same time.

[1Paramedic: (Other) I will try the hospital first, and if it doesn't work, I will ask you to call me again... They say you can't be hospitalized.]

Even after transferring the patient to the ambulance, the paramedics can't let go of the phone.

[Patient caregiver: Which hospital do you go to?]

[119 paramedic team leader: I haven't decided yet, I'm going to check it out and call you... First of all, I want to go to the side of the road so that I can go to the hospital as soon as possible.]

After being rejected four times in 119 minutes, the transfer hospital is decided, and from then on, it's a race against time.

[Hong Young-pyo/119 paramedics team leader: They often stay in the field for a long time, and as the patient's condition worsens, it becomes so meaningless that it makes no sense to go to the hospital anymore, and sometimes it changes to cardiac arrest....]

In order to reduce the overload of the 17th ambulance team, which is the vascular burden of the emergency system, we need to quickly solve this gap of overwhelmed by reports of non-emergency patients and a shortage of available emergency beds.

(Video Interview: Shin Dong-hwan, Video Editing: Choi Eun-jin, CG: Jang Seong-beom)

▶ The parents of the deceased child are vivid... Department of Human Services: "It's not an emergency room hit-and-run" When I went to the hospital bed, I said, "
▶ Why are you bringing me here?" ... Confirmed case confusion becomes a reality