Order to take action due to significant difference between concert seating sales site and actual seating

Regarding the placement of bleachers at a popular rock band's concert venue, the Consumer Affairs Agency said that there was a significant difference between the "seats shown on the ticket sales site" and the "actually assigned seats". It has been revealed that the company has issued an order to take measures to prevent recurrence.

The order was issued to "On the Line", which was in charge of event planning, "Boardwalk", which was in charge of online ticket sales, and "Maverick D", an artist management company.・Sea” are the three companies.

According to the Consumer Affairs Agency, the three companies will sell tickets on the online ticket sales site for the concerts of the popular rock band "L'Arc-en-Ciel" held at Tokyo Dome on May 21 and 22 last year. The seats according to the rank were displayed, and if you bought the "SS seat" you could be guaranteed an arena seat on the first floor, and if you bought the "S seat" you could be guaranteed a stand seat on the first floor.

However, according to the seating chart that was quickly replaced three days before the live, some of the "SS seats" were assigned to stand seats on the 1st floor, and some of the "S seats" were assigned to balcony seats and stand seats on the 2nd floor. It means that

There was a sign on the site saying, ``The stage and layout may change without notice,'' but the Consumer Affairs Agency said, ``The actual appearance may change significantly, and there is a significant misunderstanding of the quality. Even though a cautionary statement has been made, consumers cannot foresee such a significant difference as this time."

The management company "Maverick DC" told NHK, "We sincerely apologize for causing a great deal of trouble to everyone involved. We sincerely accept the order to take measures, We will do everything in our power to prevent a recurrence and restore the trust of our customers."

In addition, according to the Consumer Affairs Agency, the remaining two companies responded that they would "take it seriously and work to prevent recurrence."