The operating company of Sushiro, a major revolving sushi chain headquartered in Osaka, has revealed that some customers who took out did not receive a discount in a discount campaign that started on the 13th of this month.
The company will proceed with measures such as refunds.
According to the operating company of "Sushiro", with the "10% discount on all items" campaign that started on the 13th of this month, you can order take-out on the Internet and pay for take-out orders at the same time after eating and drinking in the store. It means that the discount was not applied to some of the customers who did.
We are calling for confirmation that the receipts of customers who have not been discounted do not have the letters "10% off for a limited time".
Since it was caused by a system malfunction, the operating company says that if you bring the receipt to the store you used, you will be refunded the difference.
The company has already repaired the system, and after the 16th, it is being dealt with so that such problems do not occur.
The discount campaign will continue as planned until the 17th.
The campaign was launched by the company after a video of a customer's harassment went viral on social media and messages of support spread.