About 300 train attendants were told that they would change their professional role. The trade union Seko's commuter club shares Anton Pajauji's criticism that MTR has been poor at providing information.

MTR responds to the criticism and says that the company has been careful to communicate the timetable for when the train attendants will be taken out of service. Listen to Rainer Andersson from the train attendant's club at SEKO and Niklas Ekström from MTR in the video below.