According to a partnership agreement with Milan Airports

“Marhaba” provides meet and assist services at Milan Malpensa Airport.


    Marhaba, the global airport hospitality brand affiliated with dnata, has entered into a partnership agreement with Milan Airports Company to raise the passenger experience to a new level at the largest international airport in northern Italy.

    Under the agreement, “Marhaba” now provides reception and assistance services to provide a safe, smooth, enjoyable and unforgettable journey for travelers through Milan Malpensa Airport.

    Marhaba's specialized agents provide reception and assistance services to arriving and departing passengers at Milan Malpensa Airport, and accompany them during airport procedures until the arrival area or departure gate. “Milan Airports” also provides personal services to “Marhaba” customers, including the fast security path, while “gold services” include entry to the departure lounge at the airport.

    It is expected that the hospitality services provided by “Marhaba” will be very popular among business and leisure travelers, enhancing Milan Malpensa’s offerings and its position as a prominent international airport in Milan, which is a global center for trade fairs, conferences and events.

    “Hello” experiences

    Shehab Al-Awadhi, President of “Marhaba” International, said: “We are proud to partner with (Milan Airports) to raise the passenger experience to new heights and contribute to the continued growth of (Malpensa Airport).”

    He added: “This partnership brings together two leading organizations with a common goal of improving the airport experience. We will work closely together to provide comfort and good service to passengers throughout their journey through the airport.”

    For his part, Luigi Battuello, Executive Vice President of Commercial Operations at Milan Airports, said: “The reception and assistance service for arrivals and departures provided by Marhaba International, which has extensive experience, adds distinction to Malpensa Airport. This prestigious partnership with (Marhaba) confirms the efforts of our company, which operates Milan Linate and Milan Malpensa airports, to achieve maximum customer satisfaction in accordance with the highest international standards, by combining the hospitality of our lounges with a wide range of personal assistance facilities.” .

    Global network

    It is noteworthy that “Marhaba” was established in the UAE in 1991 to assist travelers arriving at or departing from Dubai International Airport. The popularity of meet and assist services has increased dramatically in line with Dubai's growth as a major hub for international travel.

    Marhaba continues to expand its product offerings through a growing list of additional services and options designed to make the passenger experience at the airport as comfortable as possible.

    In recent years, Marhaba has expanded its network to provide world-class hospitality and provide a safe and comfortable airport experience to more travelers around the world. It currently operates 18 airport lounges in seven countries: the UAE, Australia, Switzerland, Pakistan, Singapore, Tanzania (Zanzibar), and the Philippines, providing guests with a consistent brand and service experience at each airport.

    Travelers in the UAE, Australia, Switzerland, the Netherlands, Tanzania and the Philippines can enjoy a better trip by booking distinguished meet and assist services from “Marhaba”.

    The “Marhaba” brand is part of “dnata”, one of the largest air service providers in the world. As a trusted partner to more than 300 airline customers, dnata provides ground handling, shipping and catering services in more than 30 countries across six continents.