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The delivery industry, which was doing well during
Corona, is crying these days. This is because the economy is difficult and the number of users is decreasing as the burden of delivery costs increases. As a result, delivery companies are stepping up to attract customers.

Reporter Je Hee-won reports.

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Mr. Lee Seung-ho, who has been running a pizzeria in Seoul for more than
20 years,

has seen a noticeable decrease in delivery sales since the pandemic hit.

We are offering a 5,4 won discount to catch take-out customers who come to the store to save on delivery costs.

[Lee Seung-ho/Pizzeria Operation: The concept is to subtract the delivery fee, because the delivery fee is about 5~3,2 won. The commission part is a bit big. The margin is small, so you're experiencing a double whammy.]

The situation is similar with trotters that specialize in delivery.

[Foot shop operation: Fortress deliveries have decreased a lot, because people don't have money, because the economy is bad.]

In March, the transaction volume of delivery food services was 1.13 trillion won.

That's down 9% from the same period last year, marking the ninth consecutive month of decline.

With the faster-than-expected churn of consumers, delivery platforms are also looking for a breakthrough.

Yogiyo, the No. 2 company in the industry, has introduced a so-called "delivery subscription service" that allows you to pay 9,900 won a month and not have to pay a delivery fee.

However, for a one-person household, the minimum order amount is relatively high.

Coupang Eats has started to reduce the price of food by up to 1% for paid members, and in the case of delivery people, starting with Gwanak-gu in Seoul, we have launched a service that lowers the delivery fee by bundling 10~2 similar orders together.

Although it has been named "frugal delivery", some store owners and riders protest that it increases the burden.

This is because the burden on the store owner is higher than the existing method in which the business owner can set the delivery fee sharing ratio, and the basic delivery fee taken by riders has been reduced due to the change in the calculation method, which may be a factor of conflict in the future.

(Video Editing: Choi Hye-ran, VJ: Park Hyun-woo, CG: Kim Moon-sung)