A client of BNP Paribas accuses his bank of having lost the sum of 32,500 euros. This 32-year-old statistician had asked BNP Paribas to transfer his home savings plan (PEL) to his Crédit Mutuel account. Unfortunately, the bank account statement (RIB) entered was not the correct one. The money, which was supposed to contribute to the purchase of an apartment, was transferred to the wrong person, reports Le Monde. The man filed a complaint.

According to our colleagues, the thirty-year-old would have sent to BNP Paribas, on August 1st and on the recommendations of his advisor, a simple letter in which he requested the transfer of this money to the account of his other bank. He would have slipped into the envelope the RIB of his Crédit Mutuel account, specified that one should not hesitate to contact him if necessary and would have gone on holiday with a light mind.

Crédit Lyonnais "did not follow up"

Back from leave a month later, the BNP Paribas client found that his Crédit Mutuel account had not been funded. Panicked, he called the BNP customer relations department who informed him that the RIB provided corresponded to an account of Crédit Lyonnais and not Crédit Mutuel. In Le Monde, the bank in question explained that it could not "confirm" the commission of an "internal fraud".

BNP declines all responsibility in this case, assuring that it has "strictly complied with the instructions" sent in the client's letter. According to her, the error could have been caused at the BIC (bank identifier code) level. Because of banking secrecy, the injured statistician cannot require Crédit Lyonnais to provide information relating to the beneficiary of the transfer. BNP states that LCL "did not respond" to its requests.

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