China News Service, Beijing, March 14 (Reporter Liu Liang) According to data disclosed by the State Administration of Market Regulation of China on the 14th, in 2022, the national market supervision departments will accept a total of 29.4077 million consumer complaints, reports and consultations through multiple channels. A year-on-year increase of 23.5%.

Among them, there were 13.1038 million complaints and 4.7223 million reports, saving consumers 4.519 billion yuan (RMB, the same below) in economic losses.

　　The relevant person in charge of the State Administration for Market Regulation pointed out that from the trend of the past three years, due to the cross-regional expansion of the platform economy, the cross-regional flow of population and capital, and the cross-regional allocation of market elements, the four provinces and cities of Guangdong, Zhejiang, Shanghai, and Beijing Consumption is gathering speed.

The number of consumer complaints is positively correlated with the level of active consumption. The proportion of consumer complaints in the four provinces and cities in the country will increase from 31.8% in 2020 to 45.16% in 2022.

The accelerated concentration of consumer complaints reflects to a certain extent the imbalance in the development of the supply side of consumption. It is necessary to further restore and expand consumption in the central and western regions, and promote higher-quality and more balanced development.

　　As the focus of China's epidemic prevention and control has shifted from infection prevention and control to medical treatment, the demand for epidemic-related drugs and medical supplies has surged, supply is not smooth, prices fluctuate abnormally, and product quality problems frequently occur.

From November 10, 2022 to the end of 2022, the national 12315 platform received 241,100 related complaints and reports, a year-on-year increase of 3.88 times, a month-on-month increase of 2.95 times, and a peak of 19.5 times.

Among them, there were 141,800 complaints, 99,300 reports, and 4.9817 million yuan of economic losses were recovered.

　　With the rapid increase in the penetration rate of new energy vehicles, consumers' requirements for quality are also increasing.

In 2022, the platform will receive 16,000 new energy vehicle complaints and reports, a year-on-year increase of 62.84%.

　　In recent years, "new consumption" is becoming an "accelerator" of economic development, and some new situations of infringement and new difficulties in rights protection have gradually been exposed, reflecting new pain points in consumer rights protection.

For example, in 2022, problems with new models such as digital collections (NFT) will rise, and supervision will become more difficult. There will be 59,700 related appeals (only 198 in the previous year), mainly focusing on non-delivery, non-refund, malicious price gouging, Charge high fees, block consumer accounts at will, etc.

Under the upsurge of "blind boxes", consumers demanded as many as 41,400 pieces, a year-on-year increase of 61.72%.

(over)